Answers to your questions

Information from A to Z

Billing & hospital costs

If you are insured by a public health insurance company, you only need have to pay the statutory supplementary charge. The supplementary charge invoice will be sent to you after your stay at the hospital. The remaining costs will be settled directly with your insurance company.

Departure times

Your room is available to you until 9:00 am on your release date. After that, it will be cleaned and prepared for the next clinic guest. We therefore request that you please leave the room by no later than 9:00 on your release date. If your release is not until later in the day, we will find a comfortable solution for you.

Arrival & admission

After your arrival at Schoen Clinic in Nürnberg Fürth, please register with patient admissions in on the ground floor of the “Tasse” part of Building 1. This is where the registration formalities are taken care of. You will find instructions for the technical devices such as the television and telephone in your room. Don’t hesitate to make requests and ask questions. The nursing staff will take care of you from here on out.

We will do everything we can to make your stay as pleasant as possible. The point of contact for all non-medical questions is patient admissions (internal extension: 1508). If you have medical or nursing care questions, please contact the nursing staff.

Consultant

Your medical care is in your attending consultant’s hands. Outside of consultation hours, the patients are treated by the on-call medical staff. Your attending consultant or his/her proxy will, of course, be notified of any changes in your condition and consulted accordingly.

Common areas

You can find a common room in the A and B wards at the exit to the roof terrace. The roof terrace is open in the summer and when the weather is nice; please note that smoking is prohibited on the roof terraces. The common rooms in the C and D wards are centrally located. In the A/B wards, there are beverage machines with soft drinks or coffee drinks for you and your guests.

Patient room furnishings

Schoen Clinic Nürnberg Fürth offers multi-bed rooms as a standard service. Single-bed and two-bed rooms are also available as an elective service. A well-though-out colour palette with a modern design makes staying in our guest rooms very nice. Every room has its own bathroom.

Visiting hours

There are no set visiting hours at our clinic. Your visitors are welcome any time. Visitors who come to the clinic after 21:00 must register with the nursing staff at the ward. Please note that the main entrances to Building 1 and Building 2 lock automatically at 21:45.

In two or multi-bed rooms, please be considerate of your room neighbours and, if needed, use our common rooms after 20:00.

Bistro

Our bistro is located in Building 1. The bistro offers hot and cold meals, e.g. sandwiches and a new lunch menu every day. You can also get fresh coffee, cappuccino, espresso, a variety of cold beverages, baked goods, snacks, sweets and ice cream there. You can find the opening hours posted at the bistro.

Flowers & plants

Please be understanding: flowers with a heavy aroma are not suitable for a hospital room with several beds.

Plants that are planted in soil may not be brought in for hygienic reasons.

Fire protection

As proscribed by the fire brigade, the use of open fire (candles, aroma lamps, etc.) and smoking are prohibited in the building. We hope you understand.

Please note the posted fire escape routes.

Bus schedule

The bus stop on the 177 line ending at the Fürth main train station is directly in front of the main entrance to the clinic. The departure times can be found in the entrance area of Building 1.

Data protection

The personal data saved are subject to the strictest data protection regulations. All of your information and exam results and findings will be treated confidentially.

You can release your consultants from consultant-patient confidentiality if you want them to be allowed to provide, e.g. information about your health condition to your relatives.

Co-pay

In accordance with the statutory regulations, we are required to collect a co-pay of, currently, €10.00 per calendar day for a maximum of 28 calendar days from publicly insured patients.

The clinic is merely a collection point for the respective health insurance company and passes the co-pay on to them. Date of admission and release will each be billed as one calendar day.

If you have already paid the co-pay to us or another hospital, please bring the receipt for this stay when you are admitted.

Release

Your attending consultant will notify you of your release date in due time at some point during your treatment. On the release date, there will be a final meeting with the consultant between 6:45 and 8:00 am. After breakfast, you can leave the clinic. We request that you vacate the room by 9:00 am so it can be cleaned and the sheets changed.

Before you leave the clinic, please return the telephone card to the staff at patient admissions. You can settle the telephone costs in cash or per invoice.

Hairdresser

We are happy to organise a hairdresser to come to the clinic. The hairdresser services are subject to a fee.

Foot care

We are happy to organise a foot care appointment in your room. The foot care services are subject to a fee.

Guest book

Our guest book is available to you in the common room in your ward. We hope you will leave a few words for us or subsequent patients.

Beverages

We serve tea or coffee (with meals) and mineral water in your room in the ward. In addition to these times, beverage machines with hot and cold beverages are available to you and your visitors in the wards.

Hair dryer & towels

You can borrow hair dryers from the nurses’ station.

<!-- END Content100a --><!-- START Content100a -->Please bring several towels for your stay at the clinic, including towels for, e.g. physiotherapy.

Hygiene articles

If needed, you can purchase a variety of hygiene articles from our kiosk; the opening hours are posted at the bistro.

Internet

Free WLAN is available to you at the comfort station. You can get the login information from the staff at patient admissions.

Jogging path

We offer all fitness fans and mobile patients a exceptional jogging path around the clinic on a 1.1 km tartan track with night lighting. Have fun!

Playground for children

A children’s playground is located on the garden grounds next to the winter garden.

Kiosk

The kiosk next to the bistro in the winter garden (entrance via the “Tasse” part of Building 1) offers you a small selection of newspapers/magazines and hygiene articles. You can find the opening hours posted at the bistro.

Praise & complaints

 In principle, every staff member is available to you to take requests and complaints. If you have medical questions, please contact the nursing staff. If you have complaints regarding the food, beverages or cleanliness, please speak directly to our nursing staff. Please direct other criticisms and recommendations for improvement to patient admissions, internal extension 1508. If this isn’t possible right away, you can find a complaint form in the information which you can use for that. We will look into your matter as quickly as possible.

Medications

During your stay, the clinic will give you medications. If you have brought medications from home for other illnesses that are not related to the current hospital stay, please make sure to discuss the administration with your consultant.

Other patients & quiet hours

We would like to limit our guests as little as possible and thus make your stay as pleasant as possible. Recovery also includes plenty of rest. We therefore request that, if you are in a two or three-bed room, you take visitors to the common room so you don’t disturb your room neighbours. General quiet hours start at 10 pm.

MRP/MRSA screening

Bacteria can cause serious infections. It is particularly problematic when these bacteria are resistant to many antibiotics (multi-resistant). A known example is MRSA (methicillin-resistant staphylococcus aureus). Directly before and after an operation, contact with this multi-drug-resistant pathogen (MRP) can be very dangerous.

Our clinic therefore tests all risk patients before an operation. If a microbial infestation is determined, we will reschedule the operation, if the patient’s condition permits, until the bacteria has been successfully treated. This measure is for your own protection to prevent an acute infection after the operation. On the other hand, it also protects all the other patients because these bacteria can spread quickly throughout the environment, e.g. a ward.

Emergency room

The emergency room at our clinic is open 24 hours a day, 7 days a week.

Preparing for surgery

Our experienced nursing staff will calmly prepare you for the upcoming operation. Don’t hesitate to speak to them. We are here for you.

Patient admissions

Patient admissions is located on the ground floor in the reception area (“Tasse” part of the building) in Building 1.

The staff are your point of contact for all non-medical or administrative matters. You can reach patient admissions internally by dialling 1508.

Patient survey – Patient satisfactions (PASAT)

Our goal is your satisfaction. We therefore do anything we can to continuously improve our services. Please help us do this by filling out the patient satisfaction survey and submitting it to the nursing staff before your release.

Parking

The outside areas and underground parking garage at Schoen Clinic Nürnberg Fürth are public property. Traffic regulations apply here. The city of Fürth and the police are responsible for monitoring the property. Outside the marked parking areas, persons parked illegally in fire brigade entry zones can expect to get a parking ticket. Please comply with the signs.

The operator of the car park is APCOA which, of course, is available to you if you have questions or problems and can be found in an office in the underground garage (employee car park area).

Please understand that the clinic cannot pay your parking fees.

1-hour parking is available, free of charge, outside on our property. APCOA charges EUR 2.50 for each additional started hour. The maximum daily rate is EUR 17.50. The per hour rate for the underground garage is EUR 1.50 per hour up to a daily maximum rate of EUR 10 (more than 6 hours) and week tickets (7 days) are EUR 30.

Mail

Incoming mail will be delivered to your room immediately. To be able to reliably ensure this, your relatives and business partners should use the following address:

“Your name”
Room number
Schoen Clinic Nürnberg Fürth
Europa-Allee 1
90763 Fürth

Quality

The consultants at Schoen Clinic Nürnberg Fürth feel obligated to engage in ethical medicine in accordance with the Helsinki Declaration. That includes paying attention to innovative developments in medicine and implementing them on the basis of established medical findings, continuous education and a permanently established quality management system which is achieved by consistently improving the services in all areas of the company.

Schoen Clinic Nürnberg Fürth is certified in accordance with DIN EN ISO 9001:2015.

Several measures ensure a high level of treatment and service quality and patient safety. To ensure the quality of our services, we also request that you fill out our patient survey.

Additional quality assurance and patient safety measures include:

  • MRSA screening to prevent infections resulting from hazardous antibiotic-resistant hospital bacteria
  • Disinfection of hands (“Clean Hands” campaign)
  • Surgery checklists (reliable prevention of mistakes during surgery)
  • Infection screening

Radio

You have a choice of several radio stations. They run via the TV. You can find the station numbers and operating instructions in your program list at the end of this information folder.

Smoke-free hospital

Schoen Clinic Nürnberg Fürth is a “smoke-free hospital”. Smokers still have the option of smoking outside in the marked smoking areas. All other areas of the building, the underground garage and the open areas are smoke-free (this also applies to e-cigarettes).

Billing

If you present your insurance card, the clinic will handle the costs of your inpatient treatment with your insurance company. You will receive a separate invoice for the statutory EUR 10 per day co-pay after your release.

You or the private supplemental insurance company will receive an invoice or elective services such as a single room or chief consultant treatment directly.

If you have any questions regarding your bill and insurance, our staff at patient admissions will gladly assist you with their experience. Get in touch with us!

Rehabilitation & follow-up treatment.

Orthopaedic patients in particular often require follow-up treatment after their stay at the hospital (“rehab”). When you are admitted, discuss this with our social services staff. They will take care of reserving a rehab spot and the transfer to the facility.

Cleaning

The head of our cleaning department will gladly answer any questions you might have (Tel: 1697).

Wheelchair

If needed, you will receive a comfortable wheelchair which the nursing staff will gladly bring to your room.

A nice moment

Was there a moment that made you particularly happy during your stay at our clinic? Did the staff care for you in such a manner that you want to praise them for it? Did you receive exceptional services that deserve recognition?

Then you have the option to do so with our “Nice Moment Card”. You can get these cards at the reception or in the guest folder. Please submit the completed card at the reception or toss it in the post box in your ward.

Counselling

The nursing and patient admissions staff will always lend an ear to you. If you need counselling or spiritual assistance, we will gladly get you in touch with the right person.

Meals

We would like to make your stay as pleasant as possible and offer you a versatile and diversified meal concept. For lunch, you can choose between two different dishes. Excellent food quality will contribute toward your well-being and a faster recovery. The food orders are taken by our nutrition assistants and trained service personnel.

Mealtimes:

  • Breakfast is served: 7:30 to 8:15
  • Lunch is served: from 11:30
  • Dinner is served: 17:00 to 18:00

You menu requests for the entire week will be taken by a nutrition assistant. If you would like a nutritional consult, please notify your attending consultant.

The nutrition assistants will gladly answer questions you have about special dietary requirements or food allergies. You can reach them via the internal extension 3006.

Daily routine

The following information about the ward routine are not a rigid schedule, but merely provide general information about daily care in the ward. Diagnostic and therapeutic measures or scheduled appointments with consultants may be delayed due to emergencies. We request your patience in these exceptional situations.

Early morning
Between 6:15 and 6:45 the morning shift takes over from the night shift. At 6:45, you will be awakened and nursing care will start. Your consultant will come during daily rounds between 6:45 and 8:00. From 7:30 on, breakfast will be served in your room. After breakfast and seeing the consultant, the therapeutic, diagnostic and nursing measures will start. On the release date, please leave your room by 9:00 after the consultant has visited.

Morning
In the morning, a specialist trained in nutritional consultation will take your meal order for the next day. The patient rooms are also cleaned during the morning.

Midday
From 11:30, we serve you lunch in your room. If you are not present during lunch, we will gladly bring your meal at a later time. After lunch, we try to disturb you as little as possible so you can enjoy your midday in peace.

Afternoon
From 13:45 to approx. 14:15 there is a nursing staff shift change. Necessary applications and diagnostic measures also take place during this time. If a surgical procedure is schedule for the next day, you will be prepared for it. In this case, please remain in the ward or speak to the nursing staff.

Evening
From 17:00, we serve you dinner in your room. From 20:00, we also request that you and, if applicable, your guests contribute toward ensuring it is quiet at night.

Telephone

Every patient room is equipped with a telephone. Calls within the clinic are free of charge. Your personal telephone number can be found on the sticker on the receiver. This is comprised of the base number 0911 9714 followed by your extension.

If you want to use a telephone line for external calls from your bed, you can get a telephone card from admissions. To ensure that no one can place calls from your personal telephone line at your expense, you should always keep the card with you when you leave the room. If you no longer need the card, please return it to patient admissions.

For safety reasons, you are not permitted to use your mobile telephone in the operating theatre, intensive care unit and emergency room as well as in the consultation rooms. Please understand if staff members speak to you about this. You are welcome to use your mobile in the patient rooms and outside.

Phone card rates:
Base fee per telephone per day: €2.00 incl. VAT, fee unit: €0.20 incl. VAT (1 unit is 60 seconds). International calls often cost more and charges vary. Our guest service is happy to provide you with information.

Selecting a third-party provider in a call-by-call procedure is not possible for technical reasons. When you are released, we request that you return your telephone card to guest services and pay your final invoice.

Environmental protection

Since 2000, Schoen Clinic Nürnberg Fürth has been certified in accordance with the EC Eco Management and Audit Scheme and is therefore fulfilling its duty to society.

We request your assistance in this. Please use the facilities for waste separation, try to be sparing with water and power and help make a contribution toward protecting the environment.

Please use the facilities for waste separation. To this end, there are inserts for regular waste, paper and recyclables for the yellow bag are provided in the rubbish bins in all patient rooms. There is a rubbish bin in the bathroom that is only intended for regular waste.

All beverage bottles provided by the clinic have a deposit on them. Please simply leave these on a table. They will be collected by the staff.

Leaving the clinic

You can leave the clinic grounds at any time, but the nursing staff must be notified.

When you are released from the clinic, we request that you fill out our patient satisfaction survey and submit it to the nursing staff. You can pay for any potential telephone fees with a credit card, EC debit card or in cash at patient admissions. In order to admit new patients and emergency patients, we have to ask you to vacate your room by no later than 9:00. More information under “Release”

Valuables

Please take care of your valuables. Thieves unscrupulously take advantage of the trust and helplessness of their victims, even in hospitals. Only bring what you absolutely need with you to the hospital. Please leave valuables at home.

If you have to leave your room for treatment, always make sure you have locked your dressers and safely stored money and valuables.

The clinic does not assume any liability for valuables, money or jewellery not submitted for safekeeping.

To protect you valuables, Weiße Ring e.V. and the Bavarian State Office of Criminal Investigation recommend the following:

  • Do not bring large amounts of cash, jewellery or other valuables to the hospital!
  • Use the available hospital safes!
  • Never leave your personal items unattended in your room!
  • Report suspicious persons to the hospital staff and any theft to the police!
  • If, despite the necessary care, you are the victim of theft, please contact the Weiße Ring or the police with confidence. They will provide you quick, non-bureaucratic assistance free of charge!

You can also find additional information online at: www.polizei-beratung.de or www.weisser-ring.de

Winter garden

Our large and well-lit winter garden is located on the ground floor of Building 1. You can receive guests at the Bistro there.

Newspaper & magazines

You can get newspapers and magazines, for a fee, at the kiosk on the ground floor of the winter garden in Building 1 (entrance to via the “Tasse” part of the building).