Experiences of our patients

Your concerns are important to us

Our success is centrally based on the feedback from our patients. For us, the satisfaction of our patients is part of the success of our treatment. Those who know the concerns of their patients can respond better.

For this reason, the Schoen Clinic Hamburg Eilbek has been a signatory of the Hamburg Declaration since 2004, a voluntary commitment of Hamburg hospitals to patient-oriented handling of complaints. With the Hamburg Declaration, our hospital commits itself to implementing the seven points - accessibility, speedy processing, independence, transparency, responsibility, corporate culture and certification.

If you have any questions, please feel free to contact the colleagues from the Complaints and Quality Management Department of the Schoen Clinic Hamburg Eilbek in writing, by telephone, in person or using the online form. If you wish a personal contact, this is possible on Tuesday from 9.00 am to 12.00 pm and on Thursday from 1.00 pm to 4.00 pm or after prior appointment by telephone also at other times.

Evaluation portal - Klinikbewertungen.de

The independent portal Klinikbewertungen.de has set itself the goal of supporting people in their search for the most suitable clinic. Because the focus is on only one person in this - namely, the patient - Klinikbewertungen.de is built upon very personal experience reports. In this way, patients can have discussions with one another and clinics can find out how their offerings are perceived by various people.

Image source: klinikbewertungen.de (november 2018)