Answers to your questions

Information from A to Z


Whether by car or public transport. How to get here:



Your first day with us begins with the admission. Admissions is open from 7:30 to 15:30 from Monday to Friday. Outside the opening hours, please report to the care staff in the emergency department.



Your visitors are welcome here. Visits are possible at any time. We ask you to observe the midday quiet times. Co-patients will be grateful for this consideration. 
The main entrance is closed from 10 pm When leaving the ward, be sure to inform the nursing staff to make sure that no examinations are planned for you.
For doctor visits and meal times, please stay in your room.


In the cafeteria in the basement of the hospital there is the possibility to have breakfast and you will receive daily changing lunch dishes.

The opening hours are:

  • Mon - Fri 8:00 am to 4:00 pm
  • Sat, Sun, public holiday 9:00 am to 4:00 pm

Daily offer of our cafeteria

  • Mon - Fri: Breakfast buffet - varied breakfast specialities to choose from
  • Extensive lunch from 12:00 pm to 2:00 pm. Choice of three courses on weekdays.
  • Extended offer with different bread rolls and snacks
  • Fresh salad buffet
  • Delicious coffee specialities
  • Varying selection of cakes and gateaux
  • Comprehensive selection of newspapers
  • You can also have everything to take away!

Eating and drinking

We offer a wide and healthy catering range from whole foods to light meals and diet foods.
Patients with the "Kostform Vollkost" can choose between three menus for lunch. The nurses report the food requests of the patients to the kitchen every day. Standard diets include diabetic food and a range of other diets, so that the doctor's diet and individual intolerance can be taken into account.


If your doctor determines that you can be discharged, your hospital stay with us is over. If you wish a premature discharge or discontinuation of the treatment, you bear the risk yourself – and must confirm this with your signature.
Before you are released, talk to the attending physicians again. They will give you information and advice, which is necessary for your further recovery. 
By the way: Remember to take back your personal belongings and valuables on the day of your release. Please also return the things you have borrowed from us or other patients. Before you leave our house, please remember to pay your own contribution and, if necessary, to cancel your telephone. If your discharge takes place on a weekend, the copayment invoice will be sent to you.


To use the TV you need headphones.

Basic fee TV / telephone: €1.80 per day
Purchase price headphones €2.50

Church services

Kath. Krankenhausseelsorge offers the patients, relatives and staff of Schoen Clinic Dusseldorf for the high festivals of the Wortgottesfeiern church in our prayer room on the ground floor.

On Sundays and on special request, we bring the communion or the sacrament to the patient rooms and organize at any time the donation of the sacrament of the Anointing of the Sick.

You can always call us by the nursing staff or by the reception.

What to pack

For your inpatient stay please bring the following:

  • Hygiene products (toothbrush, shower gel, denture cream, comb, tempo, etc.)
  • Ample amount of your personal, special medication
  • Nightwear, dressing gown, towels, warm socks and slippers
  • Comfortable clothing, if necessary, firm shoes (trainers), for a necessary physiotherapy
  • Orthopaedic aids (walking aids, special bandages, splints)
  • Reading material, pen and paper



The use of mobile phones is not permitted in the hospital with its many highly sensitive electronic areas. Upon request, each patient will receive a calling card that can be used with the connection at their bed.

Night access - emergency ambulance

Emergency patients and their relatives can use the night access between 10:00 pm and 6:00 am and receive quick help.


Smoking and alcohol

There is a no smoking policy throughout the hospital. We ask smokers to smoke in the signposted area. The consumption of alcohol is not permitted. 


Various radio stations are available for free.

Consideration for fellow patients

Please take care of your fellow patients, especially in the rest period from 12:00 pm to 2:00 pm and in the evening from 10:00 pm. This also applies to the television after 10:00 pm


Sometimes it is good to talk, to ask together, to try to understand and to seek answers or to pray, to be silent, perhaps to go into the prayer room, to find peace and strength.

We are happy to take time for you (also at short notice). If you cannot reach us, please contact the nursing staff or the reception.

For times of silence or prayer, the prayer room on the ground floor is always at your disposal. Regardless of your religious affiliation, we are there for you. 

Catholic hospital chaplaincy
Community Adviser Winfrid Schäfer
Telephone 0211 567-240023

Protestant hospital chaplaincy
Pastor Hannelore Kuhlmann
Telephone 0211 567-240021
Ms. Kuhlmann can only be reached in the house on Tuesdays.

Green ladies and gentlemen
Volunteer hospital help
Talk to us, we are here for you!


The “Schön Komfort” service

An appealing environment positively affects recovery. Therefore, we offer generous rooms and individual services in a separate electoral performance area.


Each patient room has a telephone connection on each bed. If you wish to activate the telephone connection, you can do this directly when you register.
For a deposit of €10.00 you will receive your individual phone card. Your phone card will list your personal phone number to accompany you throughout your stay in the hospital. We ask you to deposit a corresponding credit on the telephone card. If the credit of your telephone card is used up, it is no longer possible to make calls without further refilling. The hospital cannot be held liable for misuse of the number by third parties. The vending machine will refund your deposit and the remaining balance of your telephone card.

Basic fee Telephone / TV: €1.80 per day
Telephone unit: €0.15


Please refrain from jewellery, large sums of money or other things that have a high personal value for you. Of course, you can deposit your valuables as a precaution against receipt at the cashier of our hospital. 
Eyeglasses, dentures or hearing aids should be kept in appropriate cases or plastic boxes when not in use. Please do not wrap in pulp or handkerchief and leave lying on the tray or under the pillow so that these things are not accidentally thrown away.