Quality management in a hospital
We assess our treatment results and our medical quality based on the point of view of our patients. We started with our quality measurement in 1986 - and a lot earlier than other institutions.
Dieter Schoen established the Schoen Clinic with his family and has continued to develop it for over thirty years. Today he is the administrative board chair and majority shareholder of our hospital group along with his family.
Delivering healthcare and medicine has always been much more than a business to myself and my family, it has a profound impact on people’s lives. That is why with us, you will meet world-class experts such as physicians, healthcare professionals, researchers, specialists and caring individuals - who are often one in the same. Some may think it would not drive and improve quality but every day we have the evidence to the contrary and that is exactly what drives us. The commerciality of healthcare is important but being a large provider within the healthcare sector, we are ultimately about health, our most precious commodity.
We have specialised in certain pathologies from the beginning, which we penetrate to their full depth and for which we have developed our own standards in the Schoen Clinic. Because what we do often, we can also do especially well. And we do not just treat, we take care.
We are driven to find the best possible treatment for our patients. The best clinical outcome is essential. However the patient experience is what we remember most when we were at our most vulnerable, the friendliness and devotion from our staff is a patients lasting memory of their time spent at Schoen Clinic and one we pride ourselves at being the best.
We have measured our treatment results for over thirty years, and so a lot longer than most. We also consistently check our work against the latest research findings. Much of it comes from the Schoen Clinic, incidentally. We are driven to find the best possible treatment for our patients at a high quality level. Medical success of treatments matters most to the patients - and yet what they most remember later is the friendliness and devotion that they experienced on their path to recovery at the Schoen Clinic.
We attract some of the best doctors and healthcare professionals to work for us because we have a created a legacy and reputation synonymous with quality and innovation. This allows professionals to practise in some of the best clinical environments with state-of-the-art medicine and equipment. Creating a positive learning environment and centres of excellence. This in turn creates a ‘buzz’ and culture which attracts like-minded individuals to join our expert teams, a place where you can grow and develop. Our commitment to development and financial stability also enables us to design our hospitals and the workspaces with our people and patients at the forefront of our mind, making them a great place to work. This is a win-win, as we then are often rewarded in the top ten best employers in the healthcare sector.
Medicine and economy undoubtedly will always share a tense relationship. At Schoen Clinic the doctors and healthcare professionals decide clinically the best therapy for the patients and we believe this freedom is critically important. We understand that every patient, disease progression and subsequent treatment decision is unique.
We have developed vast experience over the decades and now we can utilise this into the future. This knowledge and data is being used to develop a healthcare network for outpatient care and digital solutions, making services more accessible and consumer friendly, giving patients more freedom and choice. These future innovations also enables us to evolve and expand into other countries plus allowing us to continue to grow.
One of our secrets to success is that we tirelessly evaluate and adapt our processes and structures over and over again. This can be tedious and exhausting at times, but as our teams strive for improvement and excellence it is also extremely rewarding and gives our people huge satisfaction and why they choose to be part of the Schoen team.
We do not handle isolated medical disciplines based on patterns, but rather the needs of the individual disease symptoms. Thus we have already accumulated a lot of experience, and now we carry this knowledge over into an intensive network with outpatient and digital care. The patients want this freedom to choose. That is where the future lies, and that is why we continue to grow. This also includes bringing our expertise and treatment concepts to other countries.
One of our secrets to success is that we question our processes and structures over and over again. This can be pretty exhausting for our employees sometimes. But I have the impression that this striving to improve is exactly what keeps many of them at the Schoen Clinic in the long run.