Answers to your questions

Information from A to Z

Our reception

Upon your arrival you will receive your room key and the informative welcome folder along with your preliminary therapy plan. Also, you can register for your room telephone.

Furthermore you are welcome to register for our vital+fit program ans various courses.

We are also available to you for anything you need during your stay. And if we cannot help, we will find the right contact for you!

We are at your disposal for you and your wishes as follows:

Monday - Friday:                                7:00 a.m. - 7:00 p.m.

Weekends and Bank Holidays:        7:30 a.m. - 4:00 p.m.

Opening and visiting hours

General opening hours 

Monday – Thursday                         7:00 a.m. - 9:00 p.m.

Friday – Sunday                                7:00 a.m. - 10:00 p.m


Visiting hours

  • Neurological intensive care ward

Tuesday and Thursday                    4:00 p.m. -   7:00 p.m.

Saturday and Sunday                       3:00 p.m. -   7:00 p.m.


  • Orthopaedic and mental health wards

Saturday and Sunday                       3:00 p.m. -   5:00 p.m.

Cafeteria Schön Café

Our Schön Café offers you delicious cake, small snacks and a huge selection of beverages and an outdoor terrace.

Opening hours:

  • Monday to Friday                                       7:00 a.m. - 7:00 p.m.
  • Saturday, Sunday and bank holidays    10:00 a.m. - 5:00 p.m.

The Schön Café can, of course, also be used outside of opening hours to enjoy a comfortable evening with friends. However, from 10:00 p.m. to 6:00 a.m. we request you to respect our night-time peace.


You can get hot beverages around the clock at the vending machine in front of the Schön Café and cold beverages at the vending machine in the entry hall. There are also mineral water tanks on each floor where you can get free mineral water. Plastic bottles are available at the reception. Furthermore we have two hot water dispensers at your disposal.

Dining room

Opening hours of the dining room for patients: 

  • Breakfast                  7:00 a.m. -  9:00 p.m.
  • Lunch                      11:45 a.m. -  1:00 p.m.
  • Dinner                        5:00 p.m. -  6:30 p.m.

Excursions & hiking

Bad Staffelstein and the surrounding area have a lot to offer, whether culture, art or food. We organise excursion to Vierzehnheiligen and the Banz Abbey as well as surrounding areas.

Regular guided hikes are also offered.

Faxing & copying

We will gladly forward your faxes and make copies of documents for you at the reception.

Fire protection

The operation of electrical devices such as coffee machines or kettles in the patient rooms is prohibited for safety reasons. Unfortunately, we are also unable to permit the connection of private television sets or radios in the patient rooms.

Also please be aware of the strict non smoking policy in the clinic and on the clinic grounds (see also “Smoking”).

Foot care

If you would like to pamper your feet we offer a food care service. You can get your treatment comfortably in your room. Please contact our reception to make an appointment. 

Guest card

Our patients and their accompanying persons are health resort guests at Bad Staffelstein and can take advantage of the relevant offers by presenting their guest card which we will gladly issue to you upon request.

Hair salon

Our little hair salon in the main atrium is open for you from Tuesday to Saturday.

Handicraft courses

Do you want to try something new? Our creative courses offer you that opportunity. Whether needlework, felting or napkin folding - we offer different courses every evening. Participation is free of charge but we expect you to pay for necessary material.


If you want to watch television without being disturbed, headphones are just the right thing! They are available at the reception.

Internet & Wifi

Wifi access is available in the entrie building. Also, there are two internet stations for you to use around the clock and free of charge in the main atrium.

Kneipp facility

During the summer months, you are very welcome to use our outdoor Kneipp water-treading basin.

Laundry & ironing

Washing machines, dryers, irons and an ironing board are available in our laundry room, which we set up on the garden level.

If you do not want to wash and press your clothes yourself, the local laundry service “Obermain Wäscheservice” will gladly handle this for you. Please contact our reception for more information.

Luggage carts

Several luggage carts are available, free of charge in the main atrium to transport your luggage comfortably upon your arrival or departure. 


We will deliver your private mail either to your mailbox in the main atrium or via the ward. If you want to send mail, simply toss it in the mailbox next to the reception.

Merchandise / Clinic Collection

You can purchase a selection of attractive and practical articles from our clinic collection at the Schön Café.

Money & Payment

  • Credit cards

We accept all common credit cards as well as EC debit cards. You only need your PIN.

  • Banks

The district savings bank (Kreissparkasse) and the Raiffeisenbank have branch offices in Bad Staffelstein. These banks all have ATMs to retrieve cash.

There is no ATM in the clinic itself.

Music & concerts

For music-lovers, our facility offers concerts with musicians, choirs and orchestras from the Upper Main Valley region on weekends. During the summer months, short concerts take place regularly in the lovely spa gardens.

Neurological patients - regular meetings for relatives

The specialists in the rehab team at Schoen Clinic in Bad Staffelstein will inform you of the course of the rehabilitation and the treatment options in the various areas of therapy. You have the opportunity to ask the team of therapists questions and talk to other relatives.

Please ask the rehab team for the next meeting.

Outdoor chess

Our outdoor chess board is situated in the courtyard between the patient residential buildings. Chess figures are available at the reception.

Overnight guests

If someone comes to visit you who would like to stay overnight, you have the following options:

  • The spa hotel at the Upper Main thermal spring offers special conditions for relatives; you can get more information at the reception.
  • There are also several lovely accomodations in every class in Bad Staffelstein. The spa and tourism service will be happs to provide you with more information at 09573 - 33120.

Overnight stays at the clinic
Relatives also have the option of staying directly at Schoen Clinic in Bad Staffelstein: an extra bed will be set up in the patient’s room. Please understand that visitors may only sleep in the ward after previous agreement. The patient should directly register visitors in due time, no later than 2 hours prior, at the patient service office.

Pastoral care & church services

Catholic and Protestant services are held on alternating Fridays at 5:00 p.m.

We also offer you transport to Sunday services in Bad Staffelstein.

Every Wednesday from 4:30 p.m. to 5:30 p.m. you have the opportunity to speak to our holiday and guest counsellors.

  • contact: St.-Veit-Str. 9, 96250 Ebensfeld, telephone 09573 - 2227880

Additionally our ”Room of Silence” in the main atrium is available for personal reflection.

Quiet at night

Every recovery process particularly requires an adequately quiet environment. Thus excessive noise within the clinic is very detrimental to the healing process of our patients. We therefore request that everyone respects the night-time quiet hours from 10:00 p.m. to 6:00 a.m.


Right in our Schön Café you can find our little clinic library. Here we also offer daily newspapers and a large selection of magazines. Furthermore we provide a well-sorted selection of postcards and greeting cards as well as a small assortment of drugstore items.

Rental bikes

If you feel fit enough you can explore Bad Staffelstein and its scenic surroundings. Our reception will gladly assist you in contacting the local bicycle rental service.

If you want to bring your own bicycle and park it where it is sheltered, you are welcome to use the covered parking spaces in the parking lot. To use the lockable patient bicycle box, please register at the reception.

Please be aware: Bicycles are parked at your own risk.

Smoke-free clinic

Schoen Clinic in Bad Staffelstein has been smoke-free since 2007. Smoking is explicitly prohibited not only in the clinic building but also in the entire clinic entry area, on the balconies as well as on the outdoor terrace. The ban on smoking also applies to e-cigarettes.

Therefore - and also out of consideration for your fellow patients - please use the smoker’s pavilion outside in the back only.

Social areas

There are comfortable places to sit throughout our facility for conversations and relaxed chats, whether in the hall, the Schön Café or in the wards.

Also, there is a special quiet room for ambulant patients on the garden level.

Benches around the clinic and on the path to the spa park invite you sit for a while. Lounge chairs are available in the tent pavilion during the summer months which can be used for a relaxed sunbath.

Swimming pool

The exercise pool is available for outdoor swimming during the following times:

Wednesday, Friday and Sunday            6:30 p.m. to 8:30 p.m.


All rooms have a telephone access. If you would like your room telephone to be activated, please register at the reception desk.


All of our patients have a TV connection. We provide the television free of charge. Also, we broadcast major TV events at the Schön Café.

Please be aware that due to safety reasons patients are not permitted to bring their own televisions.


You will receive your customised therapy plan either via your mailbox in the main atrium or from the head nurse of your ward. We would like to point out that if you miss treatments, they will not be repeated. We also reserve the right to modify your therapy plan.

Train station

The train station is located in the direct vicinity of the clinic and offers frequent train connections. All regional trains (RB) and regional express trains (RE) stop there. There is also an ICE connection from Bamberg (25 km).

Voluntary visitor service

The women and men from the visitor service are the good spirits at our facility. They are available to you for a pleasant conversation or to accompany you on a walk.

Please ask for them at reception.

 Walks & running training

You can take short or long walks around the clinic depending on your condition. A path leads from the clinic grounds to the lovely spa park.

Especially for our patients with trouble walking, we have various walking routes of various lengths around the clinic which are well-marked and have distance markers. Our physiotherapists will gladly provide you with an overview map.